Effective Date: January 01, 2024

Cancel / Return Policy

1. Service Cancellation Policy

At SafeCoder Software, we understand that plans can change, and we strive to accommodate our clients' needs with flexibility. Clients may cancel their service orders within 48 hours of placing them, provided that work has not yet commenced on the project. To cancel a service, please send a cancellation request to This email address is being protected from spambots. You need JavaScript enabled to view it. detailing your order information and reason for cancellation.
2. Digital Product Return Policy
Given the digital nature of our software products and services, SafeCoder Software generally does not offer returns or refunds once a product has been delivered or a service has commenced. However, we are committed to customer satisfaction and will review cases on an individual basis. Should there be any issues with your purchase, including technical problems or non-delivery of services, please contact us within 7 days of purchase to discuss a potential resolution or refund.

3. Project Termination Policy

For ongoing projects, either party may terminate the agreement with written notice if the terms of the contract are breached and remain unresolved for 30 days. In the event of termination, SafeCoder Software will invoice for work completed to date, which shall be payable by the client within 14 days of invoice receipt. Termination terms will be further outlined in individual contracts or agreements.

4. Refund Policy

Refunds, when granted, will be processed to the original method of payment within 14 days of approval. Specific conditions for eligibility will be determined on a case-by-case basis, taking into account the nature of the project, work completed, and reasons for refund request. Non-refundable items include but are not limited to consultation fees and completed services that meet project specifications.

5. Privacy Policy

For information on how SafeCoder Software collects, uses, and protects your personal data, please refer to our Privacy Policy. Our commitment to your privacy is paramount, and we encourage you to review the policy to understand our practices and your rights regarding your information.

6. Customer Support Information

If you have any questions, require assistance, or need further information regarding our services, cancellation, or return policies, SafeCoder Software is here to help. Please feel free to reach out to us via our Contact Us page, where you can find a contact form for direct inquiries. Additionally, our customer support can be reached at +40 726 343 587 for clients in Europe and at +1 (972) 704-28-43 for clients in the United States. Our team is dedicated to providing you with the support you need.

7. Feedback Mechanism

At SafeCoder Software, we greatly value your feedback as it helps us improve our services and the way we serve you. If you have any comments, suggestions, or feedback about our cancellation/return policy, services, or your overall experience with us, please do not hesitate to send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it. or fill out the form on our Contact Us page. Your input is crucial to us in our ongoing efforts to enhance our services and ensure your satisfaction.

8. Contact Information

For any inquiries, cancellations, or requests for refunds, please contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it.. We are here to assist you and ensure that your experience with SafeCoder Software meets your expectations.

9. Exceptions

SafeCoder Software reserves the right to modify the above policies at any time without prior notice. Any exceptions to these policies will be clearly communicated in specific contracts or agreements.

Headquarters

Dallas, Texas
United States

Development Center

Dallas, Texas
Iasi, Romania

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